Best Western Plus Zanzibar

The location was handy as it was close to the ferry. However the rooms were stuffy and hadn’t been properly cleaned when we arrived (the floor was clearly dirty). The sheets and towels had stains and the rooms smelled of humidity. The staff was nice but didn’t seem too worried about making the place look nicer (or cleaner). We asked for laundry service which took longer than what was promised and we had to ask for it more than once. Breakfast was far from impressive, with it being served to you, no buffet or menu to choose from, and no actual, real coffee (just instant coffee wannabe). We also had problems with the key (card) for our room, which sometimes worked and sometimes didn’t, with them having to open it with an actual key. They did offer us to change to a different room but by then we didn’t feel like it.
If you’re looking for a place to lay your head close to the ferry at a not so high price BW should be fine. But if you want something nicer and are bothered about any of the above, I wouldn’t recommend it

Wonderful hotel ,staff are so kind and the service are great …advise you to go

Very good service, kind staff, the guardian is also a very nice and helpfull person. Hotel is near to the beach and all the best restaurants of stone town. We can walk to the historic monument. You can also have a Nice dinner at the hotel …

Pathetic place, better hotels available for better rates, friendlier staff and better quality..

Excellent Experience – We, a group of eight people, spent almost 5 days in the hotel. All the facilities are in perfect conditions. The food was excellent.
The staff is great. We met Edna who, besides being smiling every time we saw her, she was always careful of us and helped us organizing the activities, in our case half-day tour of Prison Island, half-day tour of Stone Town, ,swimming with Dolphins, two-days tour of Zanzibar Island. Edna organized all the activities with a tour guide, and two drivers w/ two nice vans. The service is excellent.
So everything was great, the facilities, the food, the staff, the activity services, …., you will enjoy a wonderful vacation in Zanzibar
A group of 8 people from Chicago

Great hotel close to everything. My room is clean and light, the bed is great, big bathroom, balcony with room for two, two free bottles of 0.5 liter water every day, great breakfast with many options and nice and helpful staff 👍🏼👍🏼

Very clean and comfortable. The rooms were smaller but that means they cool down faster in the hot Zanzibar afternoons. The beds were amazing and the staff was incredibly helpful. They booked our tours at very reasonable rates.

The room is small but it makes good use of the small spaces. The doors to the balcony were not designed well because you can see gaps below the doors so mosquitoes could come in and could cause a big loss of air conditioning.

The staff and the management are friendly 😁. They will go out of their way to make your stay memorable. Loved the place.

Our booking was moved from Golden Tulips to best Western due to lack of availability. Te rooms were small but clean. Spacious bathroom, with shower. Our room had a balcony which accommodated for smoking. Quaint garden restaurant. The rooftop restaurant overlooked the Port. No pool but were told we could use the pool at the golden tulip.

Our booking was moved from Golden Tulips to best Western due to lack of availability. Te rooms were small but clean. Spacious bathroom, with shower. Our room had a balcony which accommodated for smoking. Quaint garden restaurant. The rooftop restaurant overlooked the Port. No pool but were told we could use the pool at the golden tulip.

The BW staff in particular is very welcoming and truly turns a good stay into an exceptional one. After I made an error in booking dates, they went out of their way to accommodate and ensure a new booking on an already full reservation list. Our room was freshly remodeled with modern finishes, bedding, great AC and wifi.. The views and service of the rooftop bar were unique and exceed other offerings around town. The location is easily accessible from the ferry port as well as a nice and easy walk into the center of Stone Town without having to be right in the middle of it.

First impressions: good location and friendly staff. However the room was very worn, the wifi is really bad (connection keeps cutting and signal is poor) and the bed is as hard as a rock with a cushion ontop.

Dusty, small rooms with leakage in the bathrooms, which hotel staff only covered up with towels after making a complaint. Poor service in restaurant along with horrible food. Waitress did not seem to care when advised. Shuttle to the airport was 30 minutes late which only added to the stress. Check in staff were fine but seemed totally unprepared to manage our group. Really wanted to like this place but suggest avoiding it at all costs.